Help Centre - Contact Us - Frequently Asked Questions - Ribble Cycles

We are currently experiencing very high levels of demand, therefore our build times are longer than usual as all of our bikes are hand-assembled in the UK. The date you can expect to receive your bike will be clearly displayed once you select your frame size. If your chosen bike is a ‘pre-order’, the ETA will be displayed at this point too. Upon completion of your order, you will receive regular communication from our team as to the progress of your build.

If you order Parts, Accessories or Clothing, your order will be dispatched within 4 working days.

Check our delivery information page to see delivery times for your destination.

Yes, we accept vouchers from all the major cycle to work providers. If you cannot see your provider listed on our cycle schemes page, please contact us for more assistance.

Bike sizes vary between different types of bikes and there are various factors that affect what size you will need. We have taken all the hard work out of size selection by categorising our bikes based on rider height. You'll find those heights and geometry data on each of the bike pages and if you'd like to delve further into how to get the best fit, we've written this handy sizing guide for you.

To see your order status, you can log into your My Account page on our website. To access this information, you will need to have created an account when placing your order.

Upon despatch of your order, we will send you an email that will contain your tracking number. You will then be able to track your parcel with via the couriers website.

Test rides are only available from our Preston HQ. If you would like to test ride one of our bikes, please contact us in advance so that we can ensure that any suitable bikes that you would like to test are available for your visit.

We deliver to many destinations across the globe, to view which destinations we ship to click on the flag symbol at the top right of the website and a list of available options will be displayed. Smartphone/Tablet users should click on the menu icon and scroll to the bottom of the menu to access the same country selection option. You can also find a full list on our delivery page.

Ribble will no longer charge you VAT. However, your order will be subject to VAT, and any other local tax and import duty when it arrives at your country’s border. We've put together some more infomation around the changes here.

Yes, all outlet bikes are available to purchase on a cycle to work scheme. Full details of how to place an order and pay by cycle to work voucher can be found here.

The guidance for Cycle to Work has been updated and resulted in the cap being raised over £1000, however, this also means that it is no longer possible to top up a voucher. If in doubt please contact us for further assistance.

Each Ribble bike is built from the ground up to your chosen specification, which is why it is incredibly difficult to quote accurate weights. You can find the weights of various standard build specifications listed in the frequently asked questions (FAQ’s) section of each bike page.